CONTACT POINT – Outsourcing Contract Centres Solutions Experts

Outsourcing Contact Centers Solutions Experts

Outsourcing Contact
Centres Solutions Experts

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CONTACT POINT is a full-service Business Process Outsourcing (BPO) Organization, we focus on best customer experience, customer satisfaction and loyalty
CONTACT POINT is a leading contact centers in Saudi Arabia, from its state-of-the-art customer experience center headquartered in Jeddah, with the aim to be the top provider of quality in the call center industry, that will ensure our clients, that their clients are served in the most professional way
CONTACT POINT offer Business Process Outsourcing services. We Over the most recognizable companies (Government, and Private sectors)
Manage over 800,000 + calls each year with the biggest companies and brands, during the peak business campaigns and seasons
Taking Care of your customers is the core of our business

Mission

CONTACT POINT strives to provide service that exceeds the expectations of our Clients and their Customers. We offer our clients a unique model that offers the highest quality service, international reach and a highly competitive cost structure

Company Strategy

By putting our people first, we have developed a strong culture and excellent working environment. Our aim is to motivate everyone to strive for excellence in providing services for internal customers (our Colleagues), for our clients, and our Clients’ Customers. Investing in people ensures that CONTACT POINT grows and develops our most valuable resource and enhances the reputation of the company in the marketplace as the Partner and Employer of choice

Vision

Execute the plan to become a world leader in putting people first in their Customer Experience
To be the market leader that goes beyond expectations and provides a uniquely crafted customer engagement
To deliver services that brings out the best of any business

About Us

CONTACT POINT Contact Centre is a Saudi Arabia’s leading outsourcing providers specialising in fully integrated contact center solutions.
CONTACT POINT has the expertise, people and technology to manage services accurately, cost-effectively and efficiently. With our level of knowledge and experience we can take care of any element of contact center services.
CONTACT POINT has been offering multilingual customer services locally and globally, creating customized solutions to solve any problems related to customer care.
Our primary clients are government, private sectors, and owners of small, medium & big-sized companies who want to facilitate their business development and lower operations costs.
For CONTACT POINT the key to a successful business comes from within and is directly related to how positive, satisfied, and successful everyone who works for us is. This is why our priority is to provide a wide range of opportunities for personal and professional development for our staff.

Why Contact Point?

Our People

Experienced team in the Contact Center industry in Saudi Arabia, being Telecom, Retail, Medical, Airlines, Automotive and Marine.

Our Technologies

Our fully technologies adaptable and can be easily customized to your key requirements, security, real time monitoring and analytics

Our Processes

CONTACT POINT has gained experience in various business spheres and processes so we can easily tune to yours.

Multilingual and Multicultural

We provide our culturally compatible and cost-efficient services 24/7 and 2+ languages.

Tailored Solutions

CONTACT POINT offer flexible and adaptive solutions according to your company values and specific requirements

What we do?

Innovative

Leading outsourcing contact center based in Saudi Arabia. We support businesses in their quest for superior customer service by significantly enhancing each customer interaction at any touch point.

Experimental

Provides inbound and outbound services using state-of-the-art contact center technology that allows us to field thousands of calls 24 hours a day, 7 days a week, with the highest levels of data security.

Offering Customer Care & Customer Support services across different media (voice, chat, email, social, etc.)

Perfect

Our extensive experience, sophisticated technology, talented team and insight into the local customers’ sentiment have allowed us to gain the trust of some of the most respected companies in the region.

our Services

Inbound Contact Center Services

Customer support services and solutions
Complaint management
Lead Generation/Deal closing support
Remote support
Order, Delivery Information, and status
Business feedback
Customer opinion
Product research and survey support
Event management support
Collection support
Competitor update and feedback
Help Desk Services
Web Collaboration
Technical support
Inbound Contact Center Services

Outbound Contact Center Services

B2C Bilingual Telemarketing/Telesales
Lead Generation Database
Welcome calls for new business
Appointment fixing
Customer satisfaction surveys
Payment reminder
Debt collection
Product verification solutions
Follow-up calls and mailers
Business correspondence assistance

Social Media Services

Back Office Services

Back Office Services
Technical support
Customer experience
Customer loyalty management
Food order taking
Mystery shopping
List Item

Industries

CONTACT POINT has been working with many fortune companies’ locally & worldwide and we have gained the expertise and know how in several industries.

“We are confident in our ability to support your industry and service needs”

CONTACT POINT offers the full contact center services for below industries

RETAIL, CONSUMER & E-COMMERCE
AUTOMOTIVE
AIRLINE & AIRPORTS
TRAVEL & TOURISM
EDUACATION
FINANCIAL & INSURANCE
REAL ESTATE & HOSPITALITY
HEALTH CARE
GOVERNMENT
TECHNOLOGY
TRANSPORTATION & LOGISTICS
MEDIA & ENTERTAINMENT
LIFESTYLE & LEISURE
FOOD & BEFERAGE

Conclusion

keen to collaborate with “Client”

in this endeavor

We are convinced that our partnership would help effectively deliver on a mutually rewarding business relationship. We are confident that the excellent professional business rapport we have developed will serve as a robust foundation for a wholesome partnership and are looking forward to serving you